Terms of Service

About RideWave

RideWave is a technology platform operated by RMRS LLC (Rocky Mountain Ride Share), a Colorado limited liability company holding Colorado PUC permit LL-04585. We connect riders looking for transportation with independent driver-partners who provide it.

RideWave is not a transportation carrier. We do not own vehicles, employ drivers, or directly provide rides. We license technology that allows independent contractors to offer transportation services to riders.

Acceptance & Eligibility

By accessing or using RideWave, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

To use RideWave, you must:

• Be at least 18 years old (riders under 18 must be accompanied by a fare-paying adult);
• Be legally able to enter a binding contract;
• Not be barred from using the Service under U.S. or Colorado law;
• Provide accurate, current, and complete account information.

Drivers must additionally meet the requirements in our Driver Agreement.

Your Account

You are responsible for keeping your sign-in method secure — your password, the phone number that receives your sign-in codes, or your Apple ID — and for all activity under your account. Notify us immediately at rsrs@blackcarservice4u.com if you suspect unauthorized access.

One person, one account. You may not transfer your account, share login credentials, or operate multiple accounts to evade rules or fees.

The Service

RideWave currently offers Wave Black and Wave Black SUV service across the Denver metro area, the Front Range, mountain corridors, and Denver International Airport (DIA).

We may add, modify, or remove features, tiers, or service areas at any time. We do not guarantee availability of any specific driver, vehicle type, or service area at any specific moment.

Some rides booked through RideWave are provided not by RideWave's own drivers, but by an independently owned and operated transportation company enrolled in the separate RideWave Partner program. A RideWave Partner sets and collects its own fares and operates under its own Colorado PUC permit and insurance, distinct from the driver-partners described in Section 6. Partner-provided rides are governed by the RideWave Platform Services Agreement between that operator and RideWave, not by the driver terms in Section 6.

Rider Conduct

When using RideWave as a rider, you agree to:

• Treat drivers with courtesy and respect;
• Wear a seat belt at all times;
• Not bring open containers of alcohol, illegal drugs, weapons (except as permitted by Colorado law and disclosed in advance), hazardous materials, or live animals other than service animals;
• Not request that the driver violate traffic laws or speed limits;
• Not soil, damage, or vomit in the vehicle (cleanup fees apply, see Section 9);
• Not harass, threaten, or assault drivers or other passengers;
• Not use the Service to commit any unlawful act.

Driver Conduct

Drivers operate as independent contractors and must follow the full Driver Agreement. At minimum:

• Hold a valid Colorado driver's license and personal auto insurance meeting Colorado TNC requirements;
• Operate a vehicle in safe, clean, mechanically sound condition;
• Drive sober and undistracted (no phone use beyond hands-free navigation);
• Not discriminate against riders on the basis of race, color, religion, national origin, ancestry, sex, gender identity, sexual orientation, age, disability, or any other protected class;
• Accept service animals as required by the ADA;
• Maintain a minimum 4.5-star rating to remain active on the platform.

Payments & Pricing

Your fare is a flat fare. The total shown when you book is the total you pay for that ride; it does not change with traffic or route, and there is no surge pricing. Airport rides include the Denver International Airport fee in the total shown. Extra stops, waiting time beyond the included grace period, tolls, and damage or cleanup fees (Section 9) are the only amounts that can be added, and they are itemized on your receipt.

You can pay in two ways. Online: pay by card or Apple Pay on Stripe's secure checkout page during booking, or through a payment link we send you for a pay-later ride. Card details go directly to Stripe; RideWave never sees or stores your card number. If you have an account, you may choose to save a card for future rides. Saved cards are held by Stripe; we keep only the card brand, the last four digits, and the expiry date so you can recognize the card, and you can remove a saved card at any time in Wallet. Direct: pay your driver at the end of the ride, in cash or by card on the driver's own payment terminal.

Cancellations

You may cancel a ride any time before it starts. Cancelling before your scheduled pickup time is free. If you cancel at or after your scheduled pickup time, a cancellation fee of $5 applies, charged to the rider. If we or your driver cancel the ride, no cancellation fee applies.

Drivers may cancel rides in limited circumstances (rider no-show, unsafe pickup location, rider violation of rules). Drivers who cancel excessively are subject to suspension.

If you prepaid for a ride online and the ride is cancelled before it starts, we refund you automatically to your original payment method. If you cancel before your scheduled pickup time, the refund is the full amount you paid, including any tip. If the $5 cancellation fee applies under this section, it is deducted from the refund and the rest goes back to you. We confirm every refund by email. Refunds typically reach your card within 5 to 10 business days. Questions: call or text (720) 877-4273 or email rsrs@blackcarservice4u.com.

Damage & Cleanup Fees

If a rider damages a driver's vehicle or causes the vehicle to require professional cleaning (vomit, spills, broken interior, etc.), the rider is responsible for the actual cost of cleaning or repair, payable directly to the driver. Reasonable amounts include:

• Minor cleanup (light spills, food debris): up to $25
• Major cleanup (vomit, blood, bodily fluids requiring professional detailing): up to $150
• Damage (broken interior, ripped upholstery, etc.): the actual cost of repair as documented by an invoice

Drivers may submit photographic evidence and invoices to RideWave at rsrs@blackcarservice4u.com. RideWave may suspend a rider's account until the matter is resolved between the parties. RideWave does not charge or collect damage fees on the driver's behalf, recovery is between the rider and the driver.

Suspension & Termination

RideWave may suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms;
• Fraudulent activity;
• Threats, harassment, or assault toward drivers, riders, or staff;
• Repeated low ratings;
• Non-payment.

You may close your account at any time in the app under Settings → Delete account, or by contacting us. Some data may be retained as required by law (see Privacy Policy).

Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

RIDEWAVE DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY, OR ABILITY OF ANY DRIVER OR RIDER. RIDEWAVE IS A TECHNOLOGY PLATFORM AND DOES NOT PROVIDE TRANSPORTATION SERVICES DIRECTLY.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RIDEWAVE, RMRS LLC, AND THEIR OFFICERS, MEMBERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL CUMULATIVE LIABILITY TO YOU SHALL NOT EXCEED THE GREATER OF (a) $100 or (b) THE TOTAL AMOUNT YOU PAID TO RIDEWAVE IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Disputes & Arbitration

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law rules.

Mandatory arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or your relationship with RideWave shall be resolved by final, binding arbitration administered by JAMS in Denver, Colorado, under its applicable rules. The arbitrator's decision is final and enforceable in any court of competent jurisdiction.

Class-action waiver. You and RideWave each waive the right to bring or participate in any class, collective, or representative action. Disputes must be resolved on an individual basis.

Opt-out. You may opt out of this arbitration agreement by sending written notice to rsrs@blackcarservice4u.com within 30 days of first accepting these Terms. Opting out will not affect any other provision.

Changes

We may update these Terms at any time. Material changes will be communicated via email or in-app notice. Continued use of the Service after the effective date of changes constitutes acceptance.

Contact

Questions, concerns, or notices regarding these Terms:

RMRS LLC (Rocky Mountain Ride Share)
Westminster, Colorado
Email: rsrs@blackcarservice4u.com
Colorado PUC LL-04585

Copyright & Takedown Requests

RideWave respects the rights of copyright owners. Riders and drivers can upload profile photos, and if you believe material available through RideWave infringes your copyright, email rsrs@blackcarservice4u.com with your name, a description of the copyrighted work, where the material appears in RideWave, and your contact information. We review every request and remove material that infringes.